Shipping & Returns

Shipping

We process and ship your order as quickly as possible. Orders placed on business days are usually processed within 24 hours of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Delivery times after shipping:

Netherlands: 1-3 business days
Belgium: 2-3 business days
Germany: 2-3 business days
Rest of the world: 5-10 business days (depending on destination)

During busy periods, such as product launches or holidays, processing and delivery times may be slightly longer. Shipping costs and free-shipping thresholds vary by country and are calculated at checkout.

All our shipments are handled by trusted carriers such as DHL, PostNL, UPS, FedEx or DPD. After shipping, you will receive a confirmation email with tracking information.

Order changes & cancellations

Hasn't your order shipped yet? Contact us via info@valeta-online.com for a change or cancellation. Once shipped, an order can no longer be cancelled, but you can return (withdraw) it within 14 days of receipt.

Incorrect address

You are responsible for providing a correct shipping address. Valeta is not liable for orders shipped to an incorrectly provided address. If a package is returned due to an incorrect address, the amount will be refunded minus shipping costs.

Delays

Despite working with reliable carriers, delays can occasionally occur. Please wait 1-2 extra business days before contacting us.

Returns

You can return (withdraw) within 14 days of receipt, without giving a reason. In your account, choose the products you want to return. You will then automatically receive a shipping label with tracking. We ask you to return items unused, unworn, free of odours (such as cigarette smoke or perfume) and in original condition, with all labels and original packaging. You may inspect and try on the item as you would in a shop. If the item has been used or handled in any other way, we will deduct the loss in value from your refund; if the item can no longer be sold as new as a result, this can be up to the full purchase amount. The return costs of €6.95 are deducted from your refund.

Exchanges

We do not offer direct exchanges. Return your purchase and place a new order once your return has been approved.

Damaged or incorrect items

Check your order upon receipt. In case of damage, defects or an incorrect item: contact us immediately with your order number and clear photos.

Refund

We will refund the amount no later than 14 days after you notify us of your return. We may wait with the refund until we have received the item or until you can show that you have sent it back. You will receive the amount, including any standard shipping costs you paid and minus the return costs of €6.95, on your original payment method.