You can return (withdraw) within 14 days of receiving your order, without giving a reason. After this period we can in principle no longer accept a return.

We ask you to return the item as follows:

• In original condition, including all labels and packaging
• Unworn, unused and free of damage, stains, odours (such as cigarette smoke or perfume) or alterations
• Carefully packed to prevent damage during transport

You may inspect and try on the item as you would in a shop. If the item has been used or handled in any other way, for example worn or exposed to odours such as cigarette smoke, we will deduct the loss in value from your refund. If the item can no longer be sold as new as a result, this can be up to the full purchase amount.

• Hygiene-sensitive products whose seal has been broken
• Personalized or custom-made items

Starting a return is easy through your account: log in, go to your order, and choose the products you want to return (withdraw). Giving a reason is not required.

Start your return

Once your return is created, you'll automatically receive a shipping label with tracking. Send the item back within 14 days of notifying us. The return shipping cost (€6.95) will be deducted from your refund.

We will refund the amount no later than 14 days after you notify us of your return. We may wait with the refund until we have received the item or until you can show that you have sent it back. You will receive the amount, including any standard shipping costs you paid and minus the return costs of €6.95, on your original payment method. Please note that it may take extra time for your bank or payment provider to process it. Haven't received anything after 14 days? Please contact us.

For orders outside the European Union, import duties and taxes may apply. These costs are borne by the customer and are not included in the product price or shipping costs.

We do not offer direct exchanges. The fastest way to receive a different item is to return your current purchase and place a new order once your return has been approved.

Check your order immediately upon receipt. Is an item damaged, defective or incorrect? Contact us right away with your order number and clear photos of the issue. We will review the situation and offer a suitable solution.

Within the Netherlands 1-3 business days after shipping, Belgium/Germany 2-3 business days, the rest of the world 5-10 business days.

Yes, as long as your order hasn't shipped yet. Email us as soon as possible via info@valeta-online.com. Once shipped, an order can no longer be cancelled, but you can return (withdraw) it within 14 days of receipt.

Log in to your account and start your return within 14 days of receipt: choose the products you want to return (withdraw). Giving a reason is not required. Send the item back unworn and in original condition, free of odours (such as cigarette smoke or perfume), with labels and packaging. You'll then automatically receive a shipping label with tracking; the return cost (€6.95) will be deducted from your refund.

No later than 14 days after you notify us of your return, to your original payment method. We may wait until we have received the item or until you can show that you have sent it back.

We do not offer direct exchanges. Return your purchase and place a new order once your return has been approved.

Check your order immediately upon receipt and contact us via info@valeta-online.com with your order number and clear photos.

For orders outside the European Union, import duties and taxes may apply. These costs are borne by the customer.