Return Policy

At Valeta we stand for exceptional quality and a seamless shopping experience. Isn't your purchase fully meeting your expectations? We offer a simple return process.

Return period

You can return (withdraw) within 14 days of receiving your order, without giving a reason. After this period we can in principle no longer accept a return.

Conditions

We ask you to return the item as follows:

In original condition, including all labels and packaging
Unworn, unused and free of damage, stains, odours (such as cigarette smoke or perfume) or alterations
Carefully packed to prevent damage during transport

You may inspect and try on the item as you would in a shop. If the item has been used or handled in any other way, for example worn or exposed to odours such as cigarette smoke, we will deduct the loss in value from your refund. If the item can no longer be sold as new as a result, this can be up to the full purchase amount.

Non-returnable items

Hygiene-sensitive products whose seal has been broken
Personalized or custom-made items

Return process

Log in to your account and go to your order
Choose the products you want to return (withdraw). Giving a reason is not required
You will automatically receive a shipping label with tracking
Pack the item carefully and send it using the shipping label, within 14 days of notifying us of your return

Return costs

The cost of return shipping is €6.95 and is deducted from your refund.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return your current purchase and place a new order once your return has been approved.

Refund

We will refund the amount no later than 14 days after you notify us of your return. We may wait with the refund until we have received the item or until you can show that you have sent it back. You will receive the amount, including any standard shipping costs you paid and minus the return costs of €6.95, on your original payment method.